Pre-order
1. General Terms
A Pre-Order is a request to purchase a product that is not yet in stock but is announced for future delivery.
The purpose of a Pre-Order is to guarantee that the customer will receive the desired product immediately upon its arrival at our warehouse.
Placing a Pre-Order means that the customer agrees to these terms and conditions.
2. Payment Methods
To confirm and activate a Pre-Order, the payment must be made in advance via one of the following methods:
Credit/debit card (online payment)
Bank transfer
Postal money order (cash on delivery with a document)
Payment in person at our physical store – Sofia, 19 Petar Bogdan Street
2.1 Postal Money Order Procedure
If the "Postal Money Order" option is selected, a Pre-Order document is issued with a cash-on-delivery amount equal to the price of the product.
Once the payment is processed and accounted for, the customer receives confirmation that the Pre-Order is active.
3. Confirmation and Order Processing
After the payment is completed, our team will contact the customer to confirm the order and provide updated information regarding the expected delivery timeframe.
4. Delivery Time
Pre-Order products will be delivered within the timeframe indicated by the publisher, distributor, or manufacturer.
These dates are estimated and may change due to circumstances beyond the control of The Next Generation Ltd. (e.g., delays from the supplier, production changes, transportation issues).
5. Delays or Cancellation by the Manufacturer
The Next Generation Ltd. is not responsible for delays, partial deliveries, or cancellations issued by the manufacturer or distributor.
In case a product is officially cancelled, the customer is entitled to a full refund of the paid amount.
6. Order Cancellation by the Customer
Customers may cancel their Pre-Order under the following conditions:
Within 14 days of payment, if the product has not yet been shipped – 70% of the paid amount will be refunded(30% administrative fee applies).
After this period or once the product has arrived, cancellation is possible only by exception and requires approval from our team.
Refunds are processed within 14 business days via the original payment method unless otherwise agreed.
7. Price Changes
In rare cases, due to changes in supplier costs or shipping fees, the final product price may be updated.
Customers will be notified in advance and may choose to:
Confirm the order at the updated price, or
Cancel the order and receive a full refund.
8. Receiving Pre-Order Products
Once Pre-Order products arrive, the customer will receive a notification via email or phone.
Products can be collected:
Via courier (Econt or Speedy) – to office, parcel machine, or address, or
In person at the store – Sofia, 19 Petar Bogdan Street.
9. Contact
For any questions regarding Pre-Order products or order status, please contact us:
???? Phone: +359 893 587 110
???? Email: sales@thenextgeneration.bg