Delivery Information
1. Delivery Options
We offer two main options for order delivery:
Courier delivery (via Econt or Speedy) to a parcel machine, address, or courier office.
In-store pickup from our physical location in Sofia, 19 Petar Bogdan Street.
2. Delivery Time
Delivery is carried out within up to 5 business days after the final confirmation of the order (payment and/or stock verification).
This timeframe applies to deliveries within Bulgaria, under normal conditions and without unforeseen circumstances (such as courier delays, public holidays, or severe weather).
Orders may be shipped earlier if all items are available in stock.
3. Delivery Fees
The delivery fee is calculated automatically at checkout, based on the selected courier, weight, volume, and destination.
When selecting “In-store pickup”, no additional delivery fee applies (only the standard product price).
4. Order Processing and Shipping
Orders are processed during business days (Monday – Friday).
Once your order has been confirmed and prepared, you will receive an email notification indicating that it has been handed over to the courier or is ready for pickup.
Orders placed during weekends or outside business hours will be processed on the next working day.
5. In-Store Pickup
Customers can choose the “In-store pickup” option during checkout.
The store is located at Sofia, 19 Petar Bogdan Street.
Pickup is available only during store working hours:
Monday: Closed
Tuesday – Friday: 13:30 – 18:30
Saturday – Sunday: 11:30 – 19:30
Orders must be confirmed as ready by our team — please do not visit before receiving a pickup notification.
You will be required to provide your order number when collecting your order.
Pickup by a third party is possible only after prior notification and by providing all necessary details (order number, personal information).
Customers have the right to inspect the condition and contents of the order before accepting it.
Uncollected orders are stored for up to 7 days after the pickup notification. After this period, the order may be automatically cancelled.
6. Delays and Force Majeure
In rare cases, due to unforeseen circumstances (courier issues, adverse weather, public holidays, etc.), delivery times may be extended.
In such cases, we will contact the customer and offer a new estimated delivery time or an alternative solution.
7. Liability and Risk
The risk and responsibility for the shipment transfer to the customer at the moment it is accepted from the courier or collected in person (for in-store pickups).
In the event of damage or loss of a shipment, please notify our team and the courier immediately so that the necessary claims and procedures can be initiated.
8. Delivery Contact Information
For any questions or clarifications regarding delivery or in-store pickup, please contact us:
Phone: +359 893 587 110
Email: sales@thenextgeneration.bg